Privacy Policy
Cheshire Community Action is committed to protecting your personal data.
This privacy policy intends to clearly lay-out:
- When and why we collect your data
- Who we share data with
- How we store and protect data (and how long for)
- Cookies
- Your rights
We hope this policy is easy to understand but if you have any questions or concerns please get in touch with us at enquiries@cheshireaction.org.uk
When and why we collect your data and for how long we store it
Cheshire Community Action aims to give Cheshire communities a stronger voice by engaging and supporting them to influence the places, spaces and services that are important to them. We provide support for managing and improving community buildings and facilities, accessing services for health and wellbeing, and providing advice on neighbourhood planning, housing needs and community housing projects. Retaining information about your organisation will help us do this.
Below is a record of when we collect your data, what we collect, why and how long we hold the data for. We must have a lawful basis for processing your personal data. In most instances this will be where we are fulfilling a service or where we are responding to an online enquiry.
|
When |
What |
Why |
For How long |
|
When you join as a community building member |
|
|
|
|
When you join as a parish or town council member |
|
|
|
|
When you join as a neighbourhood forum or community housing group member |
|
|
|
|
When you use our online enquiry form |
|
|
|
Who we share data with
Specific details of community building members (listed above) will be shared via our website building directory for the purposes of promoting the venues. No other data will be shared with any third parties unless we have explicit consent.
How we store and protect data
We will document your consent electronically and securely retain your information at our offices until you withdraw consent or if you have joined as a member, until your membership period runs out. Cheshire Community Action servers are secure and password protected with limited internal access.
Cookies
Cookies are small text files that are stored on your computer’s hard drive by websites you visit to enable the site to ’remember’ who you are. In general, cookies are only visible to the site that serves them, not to other websites. ‘Serves’ means places on your computer’s hard drive.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Please be aware that restricting cookies may impact on the functionality of the Cheshire Community Action website and could mean that key features do not work properly. We strongly recommend allowing cookies from this website so that we can provide you with a full service.
We use the cookies on this website to help you navigate our website efficiently, perform certain functions and to collect site statistics. These cookies do not store any personal information that would, on its own, allow us to identify individual users of this service without your permission.
We do not pass the information we collect to external companies. We do however utilise a third party, Google, to track the usage and volume of users on our site. The information they collect is not in any way associated with the details we hold about you online. This website contains links to other websites. This privacy policy only applies to our site. You should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.
Use of SurveyMonkey
As part of our community development initiatives, Cheshire Community Action may use SurveyMonkey to gather feedback, opinions, and information from our community members, volunteers, and stakeholders. This helps us better understand the needs of the community and improve the services we provide. We also use SurveyMonkey to collect data on behalf of clients to collect responses to surveys that meet their requirements including: Parish Councils, community groups, local authorities, housing associations and other private sector organisations. SurveyMonkey is a third-party platform, and when you participate in our surveys, your personal data may be collected, processed, and stored in accordance with SurveyMonkey’s privacy policy, as well as Cheshire Community Action’s commitment to safeguarding your privacy.
What Personal Data We Collect on SurveyMonkey
When you complete a survey, we may collect the following data :
-
Basic identification information: e.g., name, contact details, demographic data (where requested)
-
Survey responses: Your feedback, opinions, and other information you provide
-
IP address and device information: Automatically collected by SurveyMonkey for security and analytics purposes
How We Use Your Data on SurveyMonkey
We use your survey responses to inform:
-
Community engagement exercises
-
Consultations to influence changes in services
-
Needs surveys both for housing developments and community issues
-
Report on the impact of our charity’s work
Data Sharing and Retention on SurveyMonkey
-
Third-party processor: SurveyMonkey processes data on our behalf and is compliant with relevant UK and EU data protection laws, including the General Data Protection Regulation (GDPR).
-
Retention period: We will retain your survey data only for as long as necessary to fulfil the purposes outlined in this notice, after which it will be securely deleted.
Your rights
Under the General Data Protection Regulation 2018, you have the following rights:
- Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request the erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party.
To make any of the above requests, all you need to do is contact us using any of the methods below:
enquiries@cheshireaction.org.uk
Phone
01244 400222
Post
Cheshire Community Action
Queens House Annexe
Queens Road
Chester
CH1 3BQ
You also have the right to submit a complaint to the data protection regulator which in the UK is the Information Commissioner’s Office. They can be contacted via their website here.