Privacy Policy

Cheshire Community Action is committed to protecting your personal data.

This privacy policy intends to clearly lay-out:

When and why we collect your data
Who we share data with
How we store and protect data (and how long for)
Cookies
Your rights

We hope this policy is easy to understand but if you have any questions or concerns please get in touch with us at enquiries@cheshireaction.org.uk

When and why we collect your data and for how long we store it

Cheshire Community Action aims to give Cheshire communities a stronger voice by engaging and supporting them to influence the places, spaces and services that are important to them. We provide support for managing and improving community buildings and facilities, accessing services for health and wellbeing, and providing advice on neighbourhood planning, housing needs and community housing projects. Retaining information about your organisation will help us do this.

Below is a record of when we collect your data, what we collect, why and how long we hold the data for. We must have a lawful basis for processing your personal data. In most instances this will be where we are fulfilling a service or where we are responding to an online enquiry.

When	What	Why	For How long
When you join as a community building member	Building name Main and / or booking contact name(s) Position(s) Postal Address Telephone number Email address Website address Social media accounts Short description of the venue List of available venue facilities Photographs of the venue	To communicate with community building members in relation to the community buildings advice service To help us promote community building venues via the Cheshire Community Action website building directory	For the term of membership, which is usually 12 months
When you join as a parish or town council member	Parish / Town Council’s name Clerk’s name Postal Address Telephone number Email address	To communicate with parish or town council members in relation to Cheshire Community Action’s services	For the term of membership, which is usually 12 months
When you join as a neighbourhood forum or community housing group member	Forum or group name Main contact name Position Postal Address Telephone number Email address	To communicate with neighbourhood forum or community housing group members in relation to Cheshire Community Action’s services	For the term of membership, which is usually 12 months
When you use our online enquiry form	Your name Your email address A record of your enquiry	We use this data to respond to your enquiry and personalise our message We keep a record of enquiries to understand the history of our communication with you for any future enquiries you make	For as long as necessary to fulfil the enquiry

Who we share data with

Specific details of community building members (listed above) will be shared via our website building directory for the purposes of promoting the venues. No other data will be shared with any third parties unless we have explicit consent.

How we store and protect data

We will document your consent electronically and securely retain your information at our offices until you withdraw consent or if you have joined as a member, until your membership period runs out. Cheshire Community Action servers are secure and password protected with limited internal access.

Cookies

Cookies are small text files that are stored on your computer’s hard drive by websites you visit to enable the site to ’remember’ who you are. In general, cookies are only visible to the site that serves them, not to other websites. ‘Serves’ means places on your computer’s hard drive.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Please be aware that restricting cookies may impact on the functionality of the Cheshire Community Action website and could mean that key features do not work properly. We strongly recommend allowing cookies from this website so that we can provide you with a full service.

We use the cookies on this website to help you navigate our website efficiently, perform certain functions and to collect site statistics. These cookies do not store any personal information that would, on its own, allow us to identify individual users of this service without your permission.

We do not pass the information we collect to external companies. We do however utilise a third party, Google, to track the usage and volume of users on our site. The information they collect is not in any way associated with the details we hold about you online. This website contains links to other websites. This privacy policy only applies to our site. You should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

Your rights

Under the General Data Protection Regulation 2018, you have the following rights:

Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request the erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party.

To make any of the above requests, all you need to do is contact us using any of the methods below:

Email

enquiries@cheshireaction.org.uk

Phone

01244 400222

Post

Cheshire Community Action
Queens House Annexe
Queens Road
Chester
CH1 3BQ

You also have the right to submit a complaint to the data protection regulator which in the UK is the Information Commissioner’s Office. They can be contacted via their website here.